Our Promise
Every Scent Notes card is crafted with care, from our hands to yours. We hope it arrives as beautifully as intended. As a small studio, we are unable to offer refunds or exchanges for change of mind. But if something isn’t quite right — if an error has slipped through — please let us know. We will make it right, with a replacement or a refund if needed.
If Your Parcel Arrives Damaged
Sometimes, despite our best efforts, the journey to you can be a little rough. If your order arrives damaged, please reach out to us as soon as you can.
To help us set things right, kindly send us photos of:
The damaged item
The outer packaging
The shipping label
This helps us file a claim with our delivery partners and arrange a replacement or refund without delay.
Reach Out Anytime
We are always here to listen and assist.
Please contact us at hello@scentnotes.co — we'd love to hear from you.